Utility and Warranty in ITIL4 What is Utility and Warranty? It is important to assess a service with consideration to the impact of costs and risks on utility and warranty. This is important to gain a complete picture of the viability of a service. So Let’s look...
Four Dimensions of Service Management in ITIL4 To support a holistic approach to service management, ITIL® 4 defines four dimensions. These dimensions are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of...
ITIL4® – Seven Guiding Principles “A guiding principle is a recommendation that guides an organization in all circumstances.” One of the most important components of the ITIL Service Value System is the ITIL Guiding Principles. A guiding principle is nothing but...
Tracking Business Case in PRINCE2 PRINCE2 stresses that a project should have a valid business case. The purpose of the Business Case is to judge whether the project is (and remains) desirable, viable and achievable. Which aids to support decision making in projects...
Cucumber – Behavior Driven Development Tool for Automated Acceptance Testing In DevOps, automation is achieved using different tools. The most important Phase which needs automation in DevOps is “Testing”. Today lets looks at few of the tools which aid us in...